Managers Doing the Right Thing

A relatively small reduction in force had to take place due to decrease in demand and overage of inventory. Lists of affected workers were compiled and reviewed, then reviewed again. Logistics were finalized and managers were coached on how to conduct the one-on-one meetings. The unfortunate news was delivered and employees were escorted off site.

Typically, this is the time when morale begins to wane and rumors start to fly. My client and his manager took it upon themselves to go above and beyond by adding the human touch to this uncomfortable situation. They dispelled confusion and uncertainty with good old honest communication. They spent the rest of the day having personal meetings with their other employees explaining the need for this action and assuring them of the strength of the company and its future. They made themselves available to discuss concerns and answer questions. For the remainder of the week, they kept a watchful eye and paid attention to the department’s undertones in order to maintain morale and keep productivity high.

What a difference this extra effort and attention to the human side of business makes. A valuable lesson for anyone in management who finds themselves in a similar situation - Do the right thing and talk openly and honestly with the unaffected employees to ensure they understand the company’s decision and stance on the future.